Frequently Asked Questions

Orders & Delivery

When do I need to order for Christmas delivery?

To receive your order before Christmas, please order by 3pm on the dates below. Orders placed before 3pm (Monday to Friday) are dispatched the same working day from our warehouse in Cambridge.

  • Tracked 48 (free UK delivery): order by 3pm on Friday 18 December
  • Tracked 24 (£1.50): order by 3pm on Monday 21 December

For deliveries to Europe, please order as early as possible, as international deliveries take longer during the Christmas period.

These dates are based on Royal Mail's official last recommended posting dates for Christmas 2026. Royal Mail's dates are recommendations rather than guarantees, so we recommend ordering a few days earlier to be safe.

If you have any questions about your order, email us at support@factoryofgames.co.uk and we'll be happy to help.

How long is the delivery time?

Orders placed before 3pm (Monday–Friday) are dispatched the same day. Orders placed after 3pm, at weekends or on bank holidays are dispatched the next working day.

UK delivery is free with Royal Mail Tracked 48, or you can upgrade to Royal Mail Tracked 24 at checkout for £1.50. We also deliver to Europe for a flat £20.

My package never arrived.

Sorry to hear that! Please email support@factoryofgames.co.uk with your order number and we’ll look into it right away. We’ll either resend your order or arrange a refund.

I have my game but something is wrong.

If something’s missing, damaged, or not quite right, email support@factoryofgames.co.uk so we can sort it asap. We’ll fix it quickly, whether that means a replacement, refund, or discount.

Can I cancel my purchase and return the item?

Of course! You can cancel any time before your order is dispatched, and you have 100 days from delivery to return it. Just email support@factoryofgames.co.uk with your order number and we’ll help you set it up. Return shipping is paid by the customer: we can provide a prepaid return label for £4.49, or you’re welcome to send it back yourself with any carrier you prefer. See our Refund Policy for details.

Encrypted

How many people can play Encrypted at the same time?

2 or more! You can play one-on-one or in teams. The more players, the louder (and funnier) it gets.

What is the right age range for Encrypted?

We recommend it for ages 16 and up.
There’s an 18+ category with adult humour, but most of the other cards are suitable for all players. The family edition is however for all ages, younger and older!

Encrypted can be perceived as too much or even vulgar!

That’s fair! The game includes an 18+ section made to push boundaries and get laughs. If that’s not your thing, you can simply leave those cards out. the rest of the game is just as fun.

General

Will there be more fun games from the Factory of Games?

Absolutely! We’re always cooking up new ideas and expansions. Keep an eye on our site and socials for sneak peeks and upcoming releases.

Reselling

I am interested in selling Encrypted and other products you have in my own store.

That’s great to hear! Email Zak@FactoryOfGames.co.uk with some info about your store and we’ll get in touch with our wholesale details.

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