Shipping policy

Shipping Policy for Factory of Games

Thank you for shopping with Factory of Games! We are committed to delivering your orders swiftly and securely. Below is our detailed shipping policy.

1. Shipping Locations

We currently ship to all locations within the United Kingdom. At this time, we do not offer international shipping.

2. Shipping Methods

We partner with Royal Mail and Evri to offer reliable delivery options:

  • Standard Shipping: Delivered in 1-2 business days.
  • Express Shipping: Delivered the next business day.
  • Next-Day Shipping: Guaranteed next business day delivery if you place your order before 3 pm on a business day.

3. Shipping Rates

  • Standard Shipping: Free on all orders.
  • Express Shipping: [Specify the price, e.g., £5.99]
  • Next-Day Shipping: [Specify the price, e.g., £9.99]

4. Order Processing Time

We understand the excitement of receiving a new board game, so we dispatch all orders placed before 3 pm on the same business day. Orders placed after 3 pm will be dispatched the following business day.

5. Estimated Delivery Times

  • Standard Shipping: 1-2 business days
  • Express Shipping: Next business day

6. Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email. This will allow you to follow your order’s journey until it reaches your door.

7. Shipping Restrictions

We ship to all regions within the UK, with no restrictions on specific areas.

8. Customs and Duties

There are no customs duties or taxes for shipments within the UK.

9. Lost, Damaged, or Delayed Shipments

While we take great care in packaging your orders, if your shipment is lost, damaged, or significantly delayed, please contact us at support@factoryofgames.co.uk.

  • Lost Shipments: We will investigate and offer a replacement or refund, depending on the outcome of the investigation.
  • Damaged Shipments: Please provide us with photographic evidence, and we will arrange for a replacement or a suitable compensation.
  • Delayed Shipments: We strive to deliver within the promised timeframe, but if your shipment is delayed, we may offer a discount on future purchases as a goodwill gesture.

10. Returns and Exchanges

We want you to be thrilled with your purchase, but we understand that sometimes things don’t work out. If you’re not satisfied with your purchase, our return policy is straightforward:

  • Returns for Shipping Issues: If you received the wrong item or it was damaged during shipping, we will arrange a replacement or refund after you return the original item.
  • Customer-Initiated Returns: If you simply change your mind, we can offer a return or exchange within 14 days, but you will be responsible for the return shipping costs.

11. Contact Information

For any questions or concerns regarding shipping, please reach out to our support team at support@factoryofgames.co.uk. We are here to help!