Refund policy

Returns Policy

Company Name: Spillfabrikken Limited
Company Number: 15730700
Registered Office Address: 4 Parkside Court, Greenhough Road, Lichfield, Staffordshire, England, WS13 7FE
Contact Information: Hello@factoryofgames.co.uk
Return Address: Spillfabrikken Limited, c/o Fulfillable.co.uk, MIL1 2, Finchley House, Finchley Ave, Mildenhall, Bury Saint Edmunds IP28 7BG

1. Our Returns Policy

At Spillfabrikken Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us for a full refund or exchange, subject to the terms outlined below.

2. Eligibility for Returns

  • Timeframe: You have 14 days from the date you receive your order to initiate a return.
  • Condition: Items must be returned in their original, unused condition with all packaging intact. Products that are damaged, altered, or missing parts may not be eligible for a refund or exchange.
  • Exclusions: Certain items, such as digital products, perishable goods, and personalised items, are not eligible for returns unless they are faulty.

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at Hello@factoryofgames.co.uk with your order number and reason for the return. We will provide you with instructions and a return authorisation number (RAN).

  2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RAN on the outside of the package.

  3. Ship the Return: Send the item to the following address:

    Return Address:
    Spillfabrikken Limited,
    c/o Fulfillable.co.uk,
    MIL1 2, Finchley House,
    Finchley Ave, Mildenhall,
    Bury Saint Edmunds,
    IP28 7BG

Please use a trackable shipping method, as we cannot be held responsible for items lost in transit.

4. Refunds and Exchanges

  • Refund Process: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund to the original payment method within 10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
  • Exchanges: If you wish to exchange an item, please specify the replacement product you would like when contacting us. Exchanges are subject to product availability.

5. Return Shipping Costs

  • Customer Responsibility: You are responsible for the cost of return shipping unless the item is faulty or we have made an error with your order. In such cases, we will provide a prepaid return label.
  • International Returns: If you are returning an item from outside the UK, please ensure that the package is clearly marked as a "RETURNED ITEM" to avoid customs charges. We are not responsible for any customs fees incurred.

6. Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us immediately at Hello@factoryofgames.co.uk with details and photos of the issue. We will arrange for the item to be returned and either issue a full refund or send a replacement, depending on your preference.

7. Non-Returnable Items

Please note that we do not accept returns on the following items:

  • Digital products or downloadable content
  • Perishable goods
  • Personalised or customised items, unless faulty

8. Contact Us

If you have any questions or concerns regarding our Returns Policy, please do not hesitate to contact us:

  • Email: Hello@factoryofgames.co.uk
  • Phone: [Insert Phone Number]
  • Registered Office Address: 4 Parkside Court, Greenhough Road, Lichfield, Staffordshire, England, WS13 7FE

Last Updated: 2024-08-24